Return Policy


Our customer satisfaction promise:

Gift Megastore offers a 100% satisfaction guarantee. If you are dissatisfied with your Gift Megastore purchase in any way, please contact us at jamie@giftmegastore.com.

Our official return policy:

Please note that if 30 days have passed since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, you must return your item unused, in the original packaging and in the same condition that you received it.

To process your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Our official refund policy:

Once your returned item is received and has been inspected, we will send you an email confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Our official exchange policy:

We will endeavour to replace items if they are defective or damaged. If you would like to request an exchange, please email your request to jamie@giftmegastore.com and mail your item to:

Gift Megastore
PO Box 168
Holden Hill SA 5088
Australia

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it will take for your exchanged product to reach you will vary, depending on where the item is being shipped to.

If you are shipping an item valued at over $75, please consider using a trackable shipping service or purchasing insurance. We cannot guarantee that we will receive your returned item.